Contact us

An answer for every question

Need help?

Click here to visit our help centre.

You’ll be able to find an answer to the majority of questions that you might have. In the app, simply access our virtual help centre in the last tab and tap on “Get assistance” (or simply tap here from you smartphone). If you were not able to find a reply to your question you will be redirected to our customer service department.

Have an idea to help improve Lydia?

Send us a mail to

Moneypots, multiple requests, thanking someone after a payment, Touch ID, Apple Pay…. All of these functionalities are in place because an email was sent to that address. The more detailed the mail, the better!

Want to join us?

What a coincidence, we are actually hiring right now! Check out all of our current offers right here.

Press enquiries?

Our press page was created for that exact reason. We let you know how Lydia is a pioneer of the cashless revolution in not only France but also Europe.

If you are intrigued to find out a bit more feel free to send us a mail to We would be more than happy to chat about mobile payments and the future of cash with you.